SuccessFactors System Administrator

SUCCESSFACTORS SYSTEMS ADMINISTRATOR
 

3D RESULTS:

3D Results® is a Senior-level Human Capital Management (HCM) strategic consulting firm founded in 2002. Focused on aligning HCM strategy, technology, and culture to achieve business results. We translate business goals into a cohesive HCM strategy focused on attracting, retaining, educating and achieving performance goals with the right people in the right jobs. 3DR is a premier implementation partner for SAP / Success Factors. Delivering solutions to manage the depth and breadth of the employee lifecycle in achieving strategic goals. Our Consulting Services practice designs, develops & delivers organization development interventions to execute HCM strategy; facilitated by our core team and extended faculty of top I/O Psychology, Coaching and Organization Development professionals.

POSITION SUMMARY
 

The SuccessFactors System Administrator is responsible for helping our clients support the configuration, maintenance and ongoing administration of their SuccessFactors application. This position will support a variety of modules which may include Performance and Goal Management, Career Development Planning, Succession, Onboarding, Recruiting, Compensation, Learning, and Employee Central

RESPONSIBILITIES:
 

Provide support and guidance to our client administrators of specific SuccessFactors modules (could include PM, GM, ONB, RMK, CDP, SP, Comp, LMS, EC)

Administrator support includes (but not limited to)

• Respond to our clients via a customer support ticketing system for system admin related issues
• Troubleshoot and resolve problems related to upgrades, releases, fixes and enhancements
• Maintain system security roles, launch forms and manage supporting content (ex. Profiles, forms, updates to notifications, templates, pick lists, settings, field labels, etc)
• Configure and update system setup via Provisioning and Admin Center
• Participate in regularly scheduled client meetings – provide updates, recommendations and general problem-solving ideas.
• Create ad hoc reports, tiles and dashboards
• Evaluate SuccessFactors quarterly releases for system impacts and provide/inform our clients of updates and recommendations
• Assist with updating and maintaining configuration workbooks, training materials and other system related documentatio
• Assist with various phases of system testing

KNOWLEDGE/EXPERIENCE:

1-3+ years of SuccessFactors system administration in at least two modules
 

SAP Associate Certification is a plus (Performance Management, Goal Management, Career Development Planning, Succession, Onboarding, Recruiting Management, Employee Central,. Learning or Compensation).

Strong problem-solving and troubleshooting skills

Strong relationship skills both internal and external

Provide excellent customer service via written and verbal communication

Excellent documentation skills (procedure manuals, workbook updates, creating support tickets, etc.)

Ability to multi-task and manage multiple projects simultaneously

TECHNICAL SKILLS

Understanding or experience supporting an HCM system

Basic Knowledge of web technology including HTML, XML, browsers, etc. required

Proficiency in Microsoft Office (Word, Excel, and PowerPoint)

Experience working with a ticketing/case management system preferred

LOCATION INFORMATION

This is a virtual position with an average of 5% travel for training or client support. Occasional weekend or after hour support may be required.

Location Information

This is a virtual position with an average of 5% travel for training or client support.  3D Results corporate office is located in the Chicago metro area.  Occasional weekend or after hour support may be required.